FOR IMMEDIATE RELEASE
Research contained in the newly released book, "Tough Calls" gives insight in dealing with problem clients. Below are two findings that relate to women in business. A complete list of all 18 findings is on the backside of this sheet.
Women
and men find different problem clients stressful
While
two of the top five were the same for both sexes, women find especially find
stressful clients who complain about everything and clients who buy due to
company politics. Men find clients who lie and who are incompetent especially
stressful to deal with.
The five most stressful clients to deal with for men and
women:
|
Men |
Women |
|
1. Lies to you |
1. Complains about everything |
|
2. Is incompetent |
2. Buys elsewhere due to company politics |
|
3. Grinds you on price |
3. Will not see you |
|
4. Will not see you |
4. Says, "It's not in the budget" |
|
5. Gets angry often |
5. Gets angry often |
Women
believe that client insecurity drives most problem client behavior
more than men
Men and women have very different attitudes toward
problem clients. Women believe that problem client behavior is largely motivated
by client insecurity. Men, by contrast, are far more likely to assume that
problem client behavior is the result of the
client trying to gain concessions. Men are almost three times as likely to
assume that a problem client is incompetent.
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